Fitbit Inspire 3 Turns off

[Ibeashe4]

Ok, been happening for awhile.  Fitbit turns off.  Connect to charger & it turns on & shows battery life at 94%.  Disconnect.  Turns off again.  Reconnect.  Now battery is showing 71%.  Disconnect.  Turns off.  Reconnect & battery at 48%.  Disconnect.  Turns off.  Reconnect & battery at 22%.  Disconnect, & turns off & reconnect again.  Battery now at zero.  It goes from about 75% to zero in overnight if not charged.  Tried a new charger.  Tried reinstalling the fitbit app.  

Moderator edit - updated subject for clarity

[MarioSFitbit]

Hi @Ibeashe4 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that your Inspire 3 is turning off. Thank you for the troubleshooting steps you tried. 

This is definitely not the experience wanted for our customers, and I understand your feelings about this situation. 

Could you please confirm if you tried to restart your device? How do I restart my Fitbit device?

There are some other tips apart from trying another charger, which you can check out in the following article:  Why isn't my Fitbit device's battery charging?

[Gr4ndp4]

Hi, @Ibeashe4 , welcome to the community. You do not mention how long you've had your Inspire 3. Small form wearables do have a limited lifespan, depending on how often the battery has cycled through charge and discharge. It sounds as if yours has reached this barrier. Depending on when, where & from whom you bought it, you may have the benefit of Fitbit's returns policy 

I hope this helps.

Cheers

[Ibeashe4]

Hi, I have restarted my fitbit & I've also purchased a new charger. Sorry I forgot to mention it previously.

  My fitbit is 18 mos old.  

[Gr4ndp4]

Hi, @Ibeashe4, thanks for the update. Depending on your location, you may be covered under Fitbit's warranty for up to 2 years.

Cheers

[MarioSFitbit]

Hi @Ibeashe4 and welcome back to the forums. 

Thank you for your message, and for the additional information provided. I appreciate all the troubleshooting steps you tried. 

I'm sorry to hear that the issue still remains. 

I suggest you to contact support, since they have more tools in order to find your options. 

@Gr4ndp4 I'm always grateful for all your support. Thank you. 

[Kraaka]

I have the same problem and I have tried EVERYTHING.........and nothing works. I think I need ro buy a new watch.

[kimmyhoward12]

How do i turn on my Fitbit Inspire 3 yall said it is turned off can yall
help me

[MarioSFitbit]

Hi @Kraaka and @kimmyhoward12! I'm glad to see you back in the forums. 

@Kraaka I'm sorry to hear that you tried everything and nothing works. I was able to confirm that you contacted support. I suggest you keep in touch with them, since they have more tools in order to find your options. 

@kimmyhoward12 Thank you for your message. I'm sorry to hear that your Inspire 3 is turned off. This is not the experience wanted for our customers, and I understand your feelings about this situation. 

Could you confirm if you see the lights on the back of the pebble?

Please try these troubleshooting steps for now:

• Manually sync your Inspire 3: How do I manually sync my tracker or watch?
  Connect your Inspire 3 to the charging cable: How do I charge my Fitbit device? (Try a USB port or a UL-certified wall charger, and let it charge for at least one hour.)
• Restart your Inspire 3: How do I restart my Fitbit device?
  (This step may need to be repeated a few more times.)
• Change the clock face: How do I change the clock face on my Fitbit device?

[Gr4ndp4]

Hi, @kimmyhoward12, welcome. In addition to @MarioSFitbit's advice, may I encourage you to make sure there are no other Bluetooth devices in your near vicinity when you try your setup. I have a handful of Fitbit's which until recently were fine, but started to have difficulty pairing some with my Pixel 8 Pro phone. Through trial & error, I discovered that when I removed all the devices except the one I wanted to pair to another room (and put them in a cooking pan with the lid on), I was once again able to pair the device normally. It would appear that a busy Bluetooth environment causes difficulties.

I hope this helps.

Cheers