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Heart chart not showing any data?

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‎02-17-2025 08:22

‎02-17-2025 08:22

on the heart data chart, it has my resting heart rates, my zones when i workout and tracks my heart throughout the day if i check it on the watch or app but if i click to see all the data throughout the day, its blank. says to wear it to collect data? but i am so why isn't it collect it if i am getting readings of my heart throughout the day/night but not on the chart 

IMG_7574.png

 

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‎02-17-2025 11:46

‎02-17-2025 11:46

Hi @Holly004 ! Welcome to the Community ! 
Thank you very much for your message about your daily heart rate data, and I am sorry to know you have this problem.
This is a matter that our team is looking into closely.
However, several users found that the issue was resolved by changing the time format of their cell phones from 12 hours to 24 hours (iOS System).
To do this, on your mobile:
Settings > General > Date & time > 24 hours > Slide to ON.
Then restart the Fitbit app (closing it by swiping up), reopen the app and see if the graph appears. This should instantly resolve the issue.

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