Heart rate not graphing

[VirginiaYukon]

I have tried, in somewhat random combinations, all of the suggested fixes for this issue with my new Inspire 3:  log out, clear cache, restart (Android) phone, log in, restart Inspire 3, pair/unpair, uninstall/reinstall app, etc. etc.  The function was working at first (although inconsistently) and now not at all.  The current HR displays.  On occasion, my "zone" information for the current and prior days displays.  But I cannot get the HR graph.  Suggestions?

[MarioDings]

@VirginiaYukon I moved your post to the Inspire 3 forum, so you can get better response. 

It looks like your Inspire 3 does not recognise your heartbeat. Then you don't get (good) heartrate readings in the app. So it has nothing to do with the connection, because you do get your steps, right?

All I can suggest is to get your tracker more (or less) tihgt on your wrist. Maybe somewhat higer than your wristbone. Check if your tracker reads any heartrate, becaus that's the source of it all.

Do you get a SpO2 reading or sleepdata?

[VirginiaYukon]

Thanks for moving this post!

Yes, Inspire 3 device and app are picking up HR, sometimes showing in Zones graph but always current HR on the dashboard, but not the detailed graph of HR during the day...

[JuanFitbit]

@MarioDings , Thank you for your help. 

@VirginiaYukon , A warm welcome to the Community ! Thank you for your information. 

If you go to the online Dashboard (fitbit.com) do you see the heart rate graph for the day there?

[VirginiaYukon]

Only a resting HR graph, and only to Aug 27...?

[JuanFitbit]

@VirginiaYukon , Thank you for your message. 

On the Inspire 3 swipe down the screen from the clock face. 
You'll see the quick settings. 
Please make sure that the last one is on not  CLIPPED on Body mode but on WORN on Wrist mode . 
Tap on the setting to change it. 

Wear the Inspire 3 for a few days and sync it at least 1-2 times a day

[VirginiaYukon]

Yes, I have done all that.  Still does not create the Beats per Minute graph (although it has done so, on the odd occasion, in the past).  Other ideas?

[JuanFitbit · Accepted solution]

@VirginiaYukon , Thank you for your answer. 
What mobile device are you using, and what's the Android version on it?

If it has at least Android 9 , then please uninstall the Fitbit app and install it again from the Play Store. 

[VirginiaYukon]

I believe you've found the problem - Samsung Galaxy A5, Android 8.0.0 - !  Looks like I need at least Android 9.0.0

[JuanFitbit]

@VirginiaYukon , Thank you for your reply! The missing app update can be the reason why your information does not get recorded. 

If possible and if you have access to a newer phone, borrowed, etc. Try using it to sync your Fitbit.

Yes Android 9 is the minimum requirement for the newest app version. 

[VirginiaYukon]

Aha!  I have found a way to get this graph even with Android 8! On the dashboard, tap the Zone Minutes circle.  On the next screen, Active Zone Minutes, tap Zones and then the graphs will display!

[JuanFitbit]

@VirginiaYukon , Thank you for sharing your solution. Still, when and if possible it's recommendable to update your devices, and operating system. 
Mostly for security reasons, and older apps, that are not supported anymore, can cause some difficulties and some features cannot be used.