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How to contact customer support

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‎03-23-2026 04:43 - last edited on ‎03-23-2026 07:09 by Fitbit Moderator

‎03-23-2026 04:43 - last edited on ‎03-23-2026 07:09 by Fitbit Moderator

Am i right in thinking that I can’t actually talk to anybody about my non-functioning Fitbit?   The help functions are useless and I just go round in circles trying to find an answer in the black hole that is the community forum.  

thanks

 

Moderator edit - updated subjet for clarity

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‎03-23-2026 07:03

‎03-23-2026 07:03

Hi @WigoWiggins you'll need to contact customer support by going to this page - click to go there - and filling out the required fields. As you progress, you will go from page to page, adding any required information. Ultimately you will arrive at the place where you can decide to receive or to make a call directly to support. It's the way you'll get things going.

Stepping in the U.S.A. since September 2013. Android 14

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