Inaccurate step count using Inspire 3

[cbh15]

My Inspire 3 constantly over reads my daily step count - it can reach 10,000 steps before lunchtime when I know I have only done 2500. It counts steps in my sleep -  5,000 doesn’t seem right when sleeping!! I wear it correctly on non dom hand. I have reset it. I’m about to chuck it away! Anyone got any solutions? 

Moderator Edit: Clarified subject

[YojanaFitbit · Accepted solution]

Hi there, @cbh15. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Inspire 3.

I'm wondering if you're using another app connected to your Fitbit account that will add more steps? MobileTrack  maybe? Low-power step sensors inside your phone track your steps and send the data to the Fitbit app. We recommend using MobileTrack if you forget your Fitbit device at home.

Note that adding more than one Fitbit device to your account gives you the convenience of switching between devices while still seeing a holistic view of your daily activity on your dashboard.

Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns that are most indicative of people walking and running. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement—such as working or cooking—you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. For most customers, the number of extra steps added by arm-based movement isn’t significant when compared to your overall stats. For more information, see How does my Fitbit device calculate my daily activity?

For additional information, see Does the wrist I wear my device on affect the accuracy? and What can I do if my step count seems inaccurate?

If you're moving too much while sleeping, your Fitbit might think you're awake and will try to give you credit for those steps. However, it's odd that you received that amount of steps. To look into this matter, may I know if you were wearing your Inspire 3 while sleep? Was there a fan or anything that may have been buzzing or vibrating next to you?

Please note that there's no way to delete the extra steps, but you can achieve the same result by negating them. For more information, see How do I add, edit, or delete Fitbit data and activities?

Hope that helps.