Incoming call not working

[aluma]

Incoming call no longer works. Anyone else have this problem?

[HollAll]

I am! Came here for some help and answers. 

[aluma]

Can you help me please?

What should I do to make it work?

[HollAll]

I have yet to figure it out myself, sorry!

[Gr4ndp4]

Hi, @aluma & @HollAll, welcome to the community, as it used to work but no longer does may I suggest you review your settings? I apologise if you have already done this How do I get notifications from my phone on my Fitbit device? provides the details.

In addition, you should check your Inspire 3 settings, From the clock screen swipe down to "Settings">swipe up to Vibration and set to "Strong", if you are not expecting a call it's quite easy to miss the vibrations. Also, check sleep mode and DND is off. Needless to say, your Inspire 3 needs to be within Bluetooth range of your phone.

If you are still experiencing problems other areas to examine (I'm not familiar with iPhones so the following relates to Android phones but will give you an idea of what to look for) In your phone settings >Notification>app notifications>ensure Fitbit is allowed>Device & app notifications>ensure Fitbit is allowed In App Battery usage check Fitbit app is set to unrestricted. Be aware that some phones do not treat the Fitbit app as essential and close it down to conserve battery where we need it to run constantly in the background.

I hope this helps but if you are still stuck please post here again.

Cheers

[aluma]

Thank you

[HollAll]

Thank you for the detailed information @Gr4ndp4 ! 

I have tried everything you mentioned here as I've been reading the forums and help & support pages religiously. 

In the Fitbit app when I check the notification settings it says, 'Notifications not running. A phone restart is required to re-enable notifications on your tracker.'

I have tried to restart my phone on many occasions and restarted my watch as well. 

Do you know the fix for this? 

Thanks again! 

[Gr4ndp4 · Accepted solution]

Hi, @HollAll, thanks for the update, I think your best way forward is to go for a complete restart of your Fitbit app and pairing of your Inspire 3.

1. Sync your Inspire 3 with the Fitbit app on your phone to save all your data.
2. In your phone settings go to the Fitbit app, Clear the storage & cache (make sure you have your username & PW available)
3. Uninstall the Fitbit app
4. Go to connected devices Bluetooth "Forget" Inspire 3
5. Restart your phone.
6. Reload the Fitbit app
7. Log on to your Fitbit account
8. Set up your Inspire 3 again, this Video demonstrates the process.

Let us know how you get on.

Cheers

[HollAll]

@Gr4ndp4 I can receive calls again! 

Thanks SO much! 

[Gr4ndp4]

Hi, @HollAll, thanks for the update, I'm pleased you have sorted it out.

Cheers

[aluma]

I did everything that needed to be done. I was sure it would work out but it didn't. 

[Gr4ndp4]

Hello, @aluma, can you please provide more information? The make & model of your mobile phone and its OS? Do you occasionally have it working or is it failing all the time (test it if you can) If you can give us a list of the steps you have taken and the results it will help.

In addition, check the settings in the Fitbit app on your phone. (You do not mention the make or model of your phone - these steps are for an Android phone) In your phone settings>apps>Fitbit>permissions - allow all>Storrage & cache - clear cache>Mobile data & WiFi - ensure background data & unrestricted usage are on and you have enough credit in your cellphone data account>App battery usage - unrestricted. This last setting is needed because some phones treat the Fitbit app as non-essential while we need it to run constantly in the background.

Let us know.

Cheers

[aluma]

I have iPhone. Inspire 3.

[Gr4ndp4]

Hi, @aluma, Can you please provide more information? The model of your iPhone and its OS? Fitbit Supported Devices explains the issues.

Let us know.

Cheers

[aluma]

The site won't let me send the details

[Gr4ndp4]

Hello @aluma, There's nothing I'm aware of that prevents posting here. If you are struggling to communicate I suggest you contact "Customer Support" using the telephone for a prompt response. I hope this helps, did you check if your phone is compatible with Fitbit? it will need to be running iOS 15 and higher.

Let us know how you get on.

Cheers

[aluma]

ios 16.6

[MissDebb]

This did not work for me.  Any other ideas?

[Gr4ndp4]

Hi, @MissDebb, Welcome to the community, Allowing you have considered my earlier posts in detail along with the links, reviewed your device settings, done a complete restart as described, checked your cellphone is compatible with Fitbit, and checked the Fitbit app settings in your phone settings I think your best way forward is to talk to "Customer Support". Use the chat facility or phone for a prompt response, it's a good move to note all the steps you have taken and the results so you can brief the agent clearly and allow them to consider your problem quickly. You do not mention how long you've had your Inspire 3, you may still have the benefit of Fitbit's warranty make a note of when & where you bought your Inspire 3 as the agent will need this information.

Cheers 

[MissDebb]

I am currently online with support.  She is assisting as best as she can.  I will let you know what happens. 

Thanks.