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Inspire 3 - Black screen

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‎01-10-2025 05:58 - last edited on ‎01-10-2025 06:38 by Fitbit Moderator

‎01-10-2025 05:58 - last edited on ‎01-10-2025 06:38 by Fitbit Moderator

Hi all, 

I have a black screen which I have tried to reboot x3 as pre other post advice without success!! When on charge can feel occasionally it vibrates, no green light or smiley face!! Thinking it’s kaput which is disappointing as only had as a present 3 weeks ago!!!! 
TIA 

Pompeylass

Moderator edit: updated subject for clarity

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‎01-11-2025 08:49

‎01-11-2025 08:49

Hi there @Pompeylass! A warm welcome to the Fitbit Community!

Thank you so much for telling us about this situation and for all your efforts.

I checked with support and I have been informed that your request has been successfully reported to support and resolved. I am very pleased that you have found a suitable solution. The Fitbit community is always available to help you. I hope you have fun with Fitbit.

I recommend you visit our discussion forums. There you will find several users who are interested in fitness, healthy eating, or better sleep and who share many tips with each other. They will certainly be happy to see you there.

Best wishes!

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