Inspire 3 Blank Screen

[PoorHelene]

Hello,

I own a Fitbit Inspire 3. After swimming in a pool, the display went entirely dark and never lights up again — the screen remains completely black. The device still connects to the Fitbit app and responds to haptics/vibration, but the battery drains from full charge to empty in about 5–6 hours.

I have tried basic troubleshooting (drying, different charger, full reboot) — no change.

Since the product is just under one year old, and this appears to be a hardware failure under normal use, I request a warranty replacement or repair of the device.

Please advise on next steps.

Thank you.

Moderator edit: removed personal information

[HorareyFitbit]

Hi @PoorHelene, thanks for being part of our Community!

Thanks for sharing with me your situation regarding your Inspire 3.

Let me recommend you the following article with many tips that might be helpful for your specific situation.  ¨How to fix a blank, unresponsive, rebooting, or flickering Fitbit device screen¨ 

After that please read also the next article for the situation regarding the battery on your device draining quickly. Extend your Fitbit device's battery life

[PoorHelene]

Hi @HorareyFitbit 

I have done all of the above plus more  and no luck. Screen is still black after leaving the fitbit out to dry. It charged slowly and loses charge in a few hours. 

How can I go about getting it replaced?

[MaCrisGBFitbit]

Hello @PoorHelene! 

I'm sorry to hear that your Inspire 3 turned off after use in the water, thank you for all the troubleshooting steps you tried.

Does your Inspire 3 have any condensation due to humidity? For example, on the sensors or the screen?

[PoorHelene]

@MaCrisGBFitbit - no I've even taken off the straps and there is absolutely no visible condensation or moisture. The haptic "clicks" but no actual long vibration. 

[MaCrisGBFitbit]

Hi @PoorHelene! Thank you for your answer. 

I appreciate all the troubleshooting steps you've already tried.

It seems you've tried all the available solutions for this type of problem. So, my best advice from here is to contact technical support. They have the most appropriate resources to help you more thoroughly.