Inspire 3 - Cardio load missing

[CariY2206]

I have an Inspire 3, and my cardio load stopped working about 5 days ago and keeps showing up as "no target." I've worn my fitbit daily for years. I've synced everything, refreshed the app, updated the app, and restarted the watch. It's still displaying as having no target. I'm also on my Google account as it's the only account I've ever used with it. This is only for my cardio load as everything else seems to be working and reporting just fine. Can someone help, please?

Moderator edit: subject for clarity

[HorareyFitbit]

Hi @CariY2206, welcome to our Community, I wish you a happy new year!

As a first step I can recommend you to read the following article with recommendations and information that might be helpful for your case: What are cardio load and target load?

I also recommend you to prove if your device is also properly paired like indicated here: How do I set up my Fitbit device?

[CariY2206]

Hi @HorareyFitbit ! A Blessed Happy New Year to you! My device is properly paired. I've been using it successfully since July of 2024, and the cardio load stopped providing a range about 5 days ago. To further elaborate, whenever I workout, the cardio loads track, but I stopped receiving daily cardio load range recommendations about 5 days ago.

[HorareyFitbit · Accepted solution]

Thank you for your updates, as a following recommendation I suggest you to get in touch with our Support team since they have more tools than us to look deeper into your specific case. I´ll send you a link that you can follow where you can describe your situation, after that you get some recommended articles and then you will be able to choose how you want to contact Support. Support.

[CariY2206]

Thank you so much for this! Just to add, (in case anyone else experiences this same issue and finds this thread after trying everything else and nothing else works) I contacted customer support as suggested, and my concern had to be further escalated beyond the support agent who kindly assisted me.

[HorareyFitbit]

Hi again, I´m happy to know that my response was appreciated. I really hope your situation will be improved!