Inspire 3 - Login failed account

[Arthurvb]

Hello, lastly I discovered I can't login to my account anymore. I tried google, I get an error and if I try to send the email for recover password, I don't get any emails.

Moderator Edit: Clarified subject

[FatimaFitbit · Accepted solution]

Hi there @Arthurvb! A warm welcome to the Fitbit Community!

Have you already updated the Fitbit app? There's a new update.

If you have migrated your account to Google please see the Google Accounts help article:

1. Follow the steps to recover your account. You'll be asked some questions to confirm it's your account and an email will be sent to you. If you don’t get an email:
   • Check your Spam or Bulk Mail folders.
   • Add noreply@google.com to your address book.
   • To request another email, follow the steps to recover your account .
   • Check all email addresses you might've used to sign up or sign in to your account.

2. Choose a password that you haven't already used with this account. Learn how to create a strong password.

Let me know how it goes.

[Arthurvb]

Hello @FatimaFitbit !

Everything works fine now, but the only thing that accured yesterday is that it doesn’t want to sync anymore. If I press sync now, it says “Cannot sync device!”

[FatimaFitbit]

Hi @Arthurvb! Thanks for your answer and your efforts.

It's great to read that everything works fine now. 

Which phone modell and iOS or Android version do you have?

I suggest you follow all the 11 steps described in this article: Why won't my Fitbit device sync? 

[Arthurvb]

Hello @FatimaFitbit !

I am using the IPhone XR. I did all 11 steps and it isn’t syncing now.

[Arthurvb]

Hello @FatimaFitbit !

Sorry to bother again but my Fitbit got deleted in the Fitbit app for some reason and I can’t get it back in. It shows “Oops, please try again!”