Inspire 3 - Losing steps

[DaleRae]

For about the last week, my Inspire 3 has been losing steps.  Just now, I was at 9996.  I started walking to reach 10,000.  I walked about 30 steps and looked at the display.  It read 9883.  Then, as I watched, it dropped to 9877.  I walked about another 300 steps to get it up to 10,000.  The other day, it read 10,200+.  A few minutes later, while I was stationary, my device vibrated.  I looked at the display and it 10,000.  What gives? I know other people have posted about this problem.  I read one post from March 2025 that had a reply from Fitbit.  The reply said they were aware of the problem and that it had been fixed.  Clearly, it has not been fixed.

Moderator edit - updated subject for clarity

[DaleRae]

It just did it to me again.  I had passed 10,000 steps.  About 1/2 hour later, my device was vibrating.  Steps had been deducted, which dropped  me below 10,000 and then I reached 10,000 a second time.  By the way, most of that 1/2 hour was spent walking.

[DaleRae]

I'm still waiting for a reply on this.

[Christine58]

This has been happening to me, as well. It’s like taking 2 steps forward, followed by a step backward.  

I get to my daily minimum, then find I’m 500 steps short.  

I’ve been with Fitbit for over a decade, but am thinking it’s time for an Apple Watch. 

[DaleRae]

I bought a Garmin Vivosmart 5 to replace my Inspire 2.  I wore it for two days, then sent it back.  It was too complex and had features that I neither needed, nor wanted.  The Fitbit has some features I like that the Garmin doesn't,  such as the reminder to move at 10 minutes to the hour.  Then I bought my Inspire 3.  I have been reasonably happy with it and it was half the price.  Fitbit's big problem seems to be customer service.

[DaleRae]

So far today, I have reached 10,000 steps 3 times.  The first 2 times, I then lost steps bringing me back under 10,000.   I still have 2 hours to go.  It could happen again.  When are they going to fix this problem?