Inspire 3 - Sleep score

[Cdaines]

I am still not getting a regular sleep score, it has been going in for months.  It works for a few days and then stops again. Os this ever going to get resolved?

Moderator edit - updated subject for clarity

[ManuFitbit]

Hi, welcome back to the community @Cdaines.

Thank you for sharing the details with me regarding the difficulty that you are experiencing with your Inspire 3. 

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages. Keep in mind that you must see sleep stages in order to see a sleep score.

• If you sleep in a position that prevents your device from getting a consistent heart-rate reading or if it's too loose. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you use the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep with my Fitbit device?
• If you sleep for less than 3 hours.
• If your device’s battery is critically low.

In addition, for better results please try to let the device detect that you're awake or asleep by itself rather than doing it manually and make sure to keep the Fitbit app and the devices' firmware updated to the latest version available. 

As you know, the Inspire 3 may need some days to collect some information (particularly regarding heart rate) and provide sleep score, sleep stages and other data. Make sure that you've also tried the restart procedure described here. In case the issue is related to the Fitbit app, please try the following as well: 

• Log out from the app.
• Clear Cache and Cookies for the Fitbit app in your phone's settings.
• Restart your phone.
• Log back in to check if you're able to see your data properly.

[Cdaines]

I’ve done all that hundreds of times & it doesn’t make a difference. I’ve had a fitbit for years & never had this many issues