Inspire 3 - Sleep tracker not working

[Camomille]

Hi Fitbit Support Team,

My Fitbit sleep tracker has stopped working properly since the beginning of October 2025. It records the start of my sleep, but if I wake up during the night, it stops tracking from that point instead of continuing for the rest of the night as it used to.

When I try to edit the sleep manually, no additional data appears.

I’ve already restarted the Fitbit, cleaned the tracker, and made sure it’s properly fitted on my wrist. Nothing has changed on my side, so it seems to be an internal issue.

Could someone from Fitbit please help me fix this? And if it can’t be resolved remotely, is there a way to send my Fitbit in for repair or replacement?

Thank you very much for your help.

Cami

 Moderator edit - updated subject for clarity 

[RichardRemmele]

You're ignoring the fact that we all really know what's wrong.  It is the update, and beyond that, it is the fact that you didn't and never had a corporate procedure for combining timelines, and the update broke the workaround.  Also, the missing time is because you were awake in the middle of the night too long.  It is a watch, you should know at 4 AM the person is up, and at 5:30 AM or whenever, they are back in bed.  Also, I know it is probably industry standard, but the missing times because you actually were in bed but took too long to get to sleep means the 3 hours of sleep instead of being in bed. Deleting all the time means that the benchmarks are useless for someone who has actual problems with sleep, and they would like to have them as accurately as possible.

[DKH76]

I am not getting any sleep tracking and I purchased the premium version and started wearing the device after the recommendation from my Dr. This started after the update at the beginning of October. If something doesn’t change soon I am going to have to cancel my subscription and purchase a different product from another company.
Thank you,
Deana K. (Vavra) Howard

[RichardRemmele]

I am not the happiest with the product, but it does work.  You need to deal with support.  I think in the previous message above, I was answering the moderator who had posted how to contact support.  With the premium, which I don't have, I think you can turn on additional things like exercises, and the Sleep function has some drawbacks, like I explained, but it does work.  If you go to bed and go to sleep and wake up in the morning, it tracks all the types of sleep. It compares to what benchmarks are that are set for the information that you put in about yourself.  You may see things that don't work exactly like you want, but in general, the Fitbit works.  I don't see the information, but it is in the link that says best answer, which, as I have said, is not a good answer, but I think it says how to get to the support team.  I'm going to look at that link and see if I can get back here.

t work

[RichardRemmele]

If you have already tried the suggested steps, my next advice is to contact support, since they have more tools in order to find your options. Contact Us.

[Camomille]

Why do we all have the same issue since the October update? Is it a software update, and if so, are Fitbit/Google working on it?

Transparency would be highly appreciated here!

[Sfk24]

Since the time change on Sunday my sleep tracking has been wrong. The Times I am going to sleep and waking up are correct, but the actual time asleep is wrong. It's about an HR less, which is why I know it's related to the time change since we went an hour back. 

For example if I slept from 12 to 8 which should be 8 hours it will say 7 hours. How can this be fixed?

[Gr4ndp4]

HI, @Sfk24, I'm going to merge your post with this  extensive thread on the same issue. May I suggest you review the posts here and move forward as advised?

Cheers

[Sfk24]

There is no answer here, and looking back I noticed it's not just the time change it's been happening for weeks. You directed me to here, but there is no solution. So what is the actual solution to have this fixed?

[RichardRemmele]

Use AI on Google Chrome. I tried to send it, but the post failed - someone
or some-thing didn't like it

[DaleRae]

I was already having sleep tracking problems before the update.  I was hoping the update would fix it.  It didn't.

[RichardRemmele]

Here is how unrealistic the algorithm is: Last night, I spent 8 hours and
29 minutes in bed wearing my CPAP, as tracked by the machine. However,
according to Fitbit, I had 3 hours and 19 minutes of sleep. Although I did
get up, which was not included in the CPAP data, and went back to bed in
less than an hour, the algorithm wiped out any sleep I had between about
midnight and 5 am. No second sleep was recorded. Almost all the sleep
that it did record was after I took my CPAP off, because if I left it on,
it would have recorded over 10 hours of bedtime.

[RichardRemmele]

Well, Camomille, I have to confess that I've been sleeping around lately, last night with the Ringconn 2 Air. I am in Love, no more sleeping around.  Now, this may get wiped, but it solves all the Sleep problems and more, and even has AI, which you can ask questions and get answers. I have not done this yet, but last night it combined 3 sleep sessions with a long awake time and tons of information about sleep.  Hopefully you will see this, but maybe you will be the only one.

[RichardRemmele]

Well, it's always something: Ringconn is terrible on steps. It gave me 1,500 steps before noon, where I made coffee, went to the bathroom, ate a bagel, and looked at emails. 10,900 for the day when I stayed home, watched TV, and purposely didn't do any exercise.  Fitbit might have been a little high, but not ridiculous.  Also, it said that I had 15 minutes of wake time, which was when I got up.  But I actually had my regular fights with sleep, which Fitbit recognizes more correctly.  So, I guess Fitbit is intelligent and realizes it is in a competition, and it has improved.

[RichardRemmele]

As of yesterday, Fitbit wiped out a full 6 or 7 hours of sleep without designating an additional sleep period, so I lost all that data. However, Ringconn captured it all, including all the wake times, in one timeline.  The reason I say 6 to 7 hours is that the Fitbit app will not load on my phone today, so I can't check yesterday.

[RichardRemmele]

Ringconn recorded 9 hrs and 13 minutes in bed and 6 hours and 37 minutes of sleep, Fitbit said about 3 hours of sleep

[RichardRemmele]

This morning, Fitbit told me I woke up and got up at 2:30 am.  I did not, I slept through to 6:30 with no long wake-ups.  So I logged in the sleep from 2:30 to 6:30 am, and Fitbit surprised me, it had the data, and it presented all the data to me through 6:30 am.  But now it said I was in bed 10 hrs., basically double-counting the hours I put in manually.  Ringconn recorded the sleep correctly to begin with.  The other thing is I have been getting used to Plusetto, a Vagus nerve stimulator.  Last night, I used the intermediate setting as I was getting used to it, and I had basically no wake time after the beginning, and also some wake time at the end for a total of 44 minutes. None between 11:30 and about 2:30 am.  So it is early days, but it seems like Vagus Nerve Stimulation is helping me with sleep.

[Relvetica]

Same issues here, all of them. Glad to hear it isn't just me - restarting my phone makes the app load, but only for a few minutes, so I was afraid I'd have to replace the phone.