Inspire 3 - Sleep tracker not working

[Camomille]

Hi Fitbit Support Team,

My Fitbit sleep tracker has stopped working properly since the beginning of October 2025. It records the start of my sleep, but if I wake up during the night, it stops tracking from that point instead of continuing for the rest of the night as it used to.

When I try to edit the sleep manually, no additional data appears.

I’ve already restarted the Fitbit, cleaned the tracker, and made sure it’s properly fitted on my wrist. Nothing has changed on my side, so it seems to be an internal issue.

Could someone from Fitbit please help me fix this? And if it can’t be resolved remotely, is there a way to send my Fitbit in for repair or replacement?

Thank you very much for your help.

Cami

 Moderator edit - updated subject for clarity 

[RichardRemmele]

Well, NO JOY for Christmas day.  It did not record the last 3 hours of my sleep after my usual wakeup, but even worse, it did not record the second sleep; Ringconn did, and all in one timeline with the wake time shown.  I think that Fitbit is actually more accurate when it works to record the whole sleep, but when it doesn't, it is pretty bad. Or when it records the second sleep as a straight line, my sleep is never a straight line.

[RichardRemmele]

Update.  Fitbit sent the accurate data to Health Connect 11:03 - 9:56 but only 11:03 - 5:36 on my Fitbit with no second sleep.

[RichardRemmele]

New update: Fitbit has just caught up with the data it sent to Health Connect, so now it shows the entire night. What's going on?