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Inspire 3 Steps Not Accurate

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‎05-25-2023 15:20

‎05-25-2023 15:20

Hi everybody.  I've been wearing my Inspire 3 for about two weeks now.  I also carry my personal iphone and a google pixel phone for work on me at all times.  During this time, the Fitbit is giving me wildly high step counts as compared to the phones.  Today for example, my iphone, on which I regularly use the health app, shows 7,8xx steps through 5pm.  The app on my pixel shows 7,9xx.  The Fitbit is telling me I've logged 12,6xx steps. I have tried dominant wrist.  Non dominant wrist.  Changing stride length.  Still getting crazy discrepancies.  Any ideas as to what might be going on?  Thank you

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‎05-25-2023 19:29

‎05-25-2023 19:29

And you never set either phone down and take a step?

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎05-26-2023 12:36

In response to JohnnyRow

‎05-26-2023 12:36

Hi @MattB1987. A warm welcome to the Fitbit community.

Thanks for the details provided about your Inspire 3.

I've proceeded to send your information to the Customer Support team for further assistance with this, but I've been informed that you already got in touch with them and it seems they've provided you with some instructions. In this case, they will let you know how to proceed.

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