Inspire 3 - Steps deleted

[tomcairns88]

I had an issue a few months ago with steps being deleted after exercise ending. It’s now happening again, but during exercise!

I was on a walk and the app showed 21k steps for the day, then dropped down to 17k. I then went out again, app showed 22k steps, then dropped to 19k!!

Moderator edit: updated subject for clarity

[HorareyFitbit]

Hi @tomcairns88 , welcome to our Community, is nice to have you here!

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
For help with your Fitbit device and services, see support.google.com/fitbit.

[DaleRae]

You have been working on this for months.  I don't consider that to be quick.

[HorareyFitbit]

Hi again @tomcairns88, have a happy new year!

Thanks for your feedback, for now you can wait for our development team to continue working on this situation and as soon as possible see an improvement in the feature.