Inspire 3 - Steps deleted

[tomcairns88]

I had an issue a few months ago with steps being deleted after exercise ending. It’s now happening again, but during exercise!

I was on a walk and the app showed 21k steps for the day, then dropped down to 17k. I then went out again, app showed 22k steps, then dropped to 19k!!

Moderator edit: updated subject for clarity

[HorareyFitbit]

Hi @tomcairns88 , welcome to our Community, is nice to have you here!

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible.
We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
For help with your Fitbit device and services, see support.google.com/fitbit.

[DaleRae]

You have been working on this for months.  I don't consider that to be quick.

[HorareyFitbit]

Hi again @tomcairns88, have a happy new year!

Thanks for your feedback, for now you can wait for our development team to continue working on this situation and as soon as possible see an improvement in the feature.

[tomcairns88]

To add to this…

My wife bought me a Versa 4 as a Christmas present. Finally got round to switching over yesterday. Followed all the usual steps and my data moved over. At the point of changing, I was on ~26k steps. However, when I went to log a drink 30 mins later, it dropped down to 18.5k!

[HorareyFitbit]

Hi again @tomcairns88.

Thanks for your updates, could you please confirm if the situation persists on your case?

I have seen different users that had the same situation as you and have improved their situation lately.

[tomcairns88]

It hasn’t happened again, but the steps haven’t been readded.

[HorareyFitbit]

Hi again @tomcairns88!

Thanks for sharing with me those updates, i the case of your steps not being read I recommend you the following article that might be helpful for your current situation: How do I track my steps with Fitbit with my phone?

[tomcairns88]

That doesn’t help - the steps were deleted!!! 

[HorareyFitbit]

Hi. thanks for coming back @tomcairns88.

I understand you but as indicated before this is an issue in the one our team is working to improve your situation as soon as possible.