Inspire 3 - Unresponsive screen

[nhern018]

Hello, I bought an Inspire 3 in early September and by the end of October, the screen became unresponsive. I was updating the watch and after 10 minutes, I disconnected it from the charging cable when the screen went black. I've tried charging it for long periods of time using different chargers and ports, restarting, and changing the clock face.

The watch face continues to stay black and the app says unable to connect with device. I'm not sure what else to do.

[MarioSFitbit]

Hi @nhern018 and warm welcome to the forums. 

I appreciate your message, and I'm sorry to hear that the screen of your Inspire 3 became unresponsive. Thank you for all the troubleshooting steps you tried. 

I'll be happy to suggest you some steps. 

• Could you please tell me if you are able to see the lights on the back of the pebble? 
• Please confirm that you are running the latest Fitbit app version. We are now under the 4.56 version. How do I update the Fitbit app?
• Manually sync your device: How do I manually sync my tracker or watch?
• Check again for available firmware updates: How do I update my Fitbit device?
• Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).
• Try again to restart your device: How do I restart my Fitbit device?
• Try again to change the clock face: How do I change the clock face on my Fitbit device?

[nhern018]

Hello Mario,

Thank you for responding! There are no lights visible on the back of the pebble. Prior to the screen going unresponsive, it would have a green light. I can confirm that I am on the most up-to-date version in the App store. However when I am in the Fitbit App, it says that there is an Inspire 3 update available. 

I have tried the other suggestions, but the watch screen remains unresponsive and within the app it is unable to connect with the watch.

[MarioSFitbit]

Hi @nhern018 and welcome back to the forums. 

Thank you for your message and for the additional information you provided. I'm sorry to hear that the issue still remains. 

Could you please take a look into the following help article? Why isn't my Fitbit device's battery charging?

(It's worth trying the advice given there).