Inspire 3 Won't Detect Heart Rate

[e-mackoy]

I have turned Heart Rate Monitoring off, synced my device, turned it back on, synced again, restarted, still nothing. 

I have turned Hear Rate Monitoring off, synced my device then restarted and turned it on, synced still nothing. 

I have tried just about every combo of restarting, syncing, and turning it on and off. Nothing is helping. This stupid thing won't work properly. This is the second one I've purchased that's like this. What's the deal?

[e-mackoy]

I also want to add all updates have been installed, I'm wearing it properly, it's set to wrist mode. 

[FatimaFitbit]

Hi there @e-mackoy! A warm welcome to the Fitbit Community!

Thank you for reporting this situation and for all your efforts.

I checked with support and it seems like you already have a case created. My best advice is to keep an open communication with them so they can provide you with more details about your situation. 

I found a help article that can be helpful: What factors can affect my heart-rate reading on my Fitbit device? 

The Fitbit community is always available to you. I hope you have fun with Fitbit.

Best wishes!