Inspire 3 battery not charging

[CursedUn]

Yesterday I charged my Inspire 3 until it was fully charged. Today it is suddenly unresponsive, with a black screen and no tracking data available.

I contacted Live Chat, who asked me for my email address and said I'd be emailed possible solutions. I received the email 12 hours later, which merely told me to restart my Fitbit, which of course I'd already tried and failed to do. I have only had the Inspire 3 for 18 months. My previous Fitbit died after 2.5 years. This is getting preposterous and a total waste of money. I'm now going to look for a different brand of fitness tracker. Not happy at all.

Moderator edit: edited title to clarity.

[CrisVillaFitbit · Accepted solution]

Hello, @CursedUn, welcome back to the community.

Thanks for letting me know your situation with your Inspire 3.

Yo're right, I was able to see you contacted support already, in this case since there's a case created in support's end, I recommend you to contact them back if you have any other question or concern. Thanks for your understanding!

[Fit.not]

My fit bit inspire 3 not charging to max - not recorded steps achieved - only 4 months old - not impressed- will aim to re- set as you were advised & see ? As a gift I have no receipt- fingers crossed it comes back to life - I guess I shall follow suit & find another brand

[CrisVillaFitbit]

Hello and welcome to the community, @Fit.not.

Thanks for letting me know about this situation with the battery of your Inspire 3.

My best recommendation would be for you to check and follow the tips in this article, I'm positive your situation will improve once you've follow them.