help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 3 blank screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-15-2024 09:58 - last edited on ‎09-16-2024 07:03 by Fitbit Moderator

‎09-15-2024 09:58 - last edited on ‎09-16-2024 07:03 by Fitbit Moderator

Updated Inspire 3. Received message successful. After short while screen/face went blank. Tried suggested fixes. Got a screen/face for a short time, then no screen/face. Attempted fix again. No success. Inspire 3 is less than 1 year old. Very frustrated!!!

Moderator Edit: Clarified subject

Best Answer
0 Votes
3 REPLIES 3

‎09-16-2024 07:15 - edited ‎09-16-2024 07:15

‎09-16-2024 07:15 - edited ‎09-16-2024 07:15

Hi there, @kw24. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still not turning on. I understand how annoying this can be, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already offered a resolution. If you have any questions or concerns regarding the outcome of your case, please feel free to contact our team back. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎09-17-2024 08:24

In response to MarreFitbit

‎09-17-2024 08:24

I was reluctant to update my Inspire 3, as when I updated my other Fitbit
(LUX) it never worked properly again. Despite contacting Fitbit support the
issues were never resolved. I am hoping there is a fix for this issue.
Best Answer
0 Votes

‎09-17-2024 08:45

In response to kw24

‎09-17-2024 08:45

@MarreFitbit, is there a way to perform a Factory Reset on an Inspire 3 device without using the device screen to do it?  

If there is a screen issue of any kind that prevents the user from going through the settings to perform a Factory Reset, if a simple restart doesn't resolve the problem, then the user is left with a brick that can only be returned for a replacement device.

Best Answer
0 Votes