Inspire 3 blank screen

[CaroLanx]

Inspire 3 clock was not syncing so I attempted an update. Inspire 3 is now completely unresponsive. It has been on charge overnight and buzzes when connected to charger. Otherwise screen is black. I have attempted restart several times. I have also reinstalled the Fitbit app on my iPhone, however Fitbitapp  is now not recognising my password. I have requested new password link but have not yet received one. Inspire 3 is 2 years old. Any suggestions?

Moderator Edit: Clarified subject

[FatimaFitbit]

Hi there @CaroLanx! A warm welcome to the Fitbit Community!

Thank you for letting us know about this situation and for all your efforts.

Have you already updated the Fitbit app? Fitbit recently released a new update of the app. 

I suggest you try to restart your Inspire 3 again but with the charging cable as your device is unresponsive:

1. Connect your device to the charging cable. 
2. Press and hold the buttons on your tracker for 10 seconds.
3. Release the buttons. The tracker has restarted when it vibrates and the Fitbit logo shows up.

If you want to sign in with your Google Account, to reset your Google Account password, see the Google Accounts help article.

Afterwards I suggest you follow the instructions described in this article: Why can't I update my Fitbit device? 

[HH530]

If this doesn't work, you can let your watch run out of charge, then charge it back up. This will force restart it.

[FatimaFitbit]

Hi there @HH530! It's great to see you here in the Fitbit Community!

Thank you so much for the help and advice. 

@CaroLanx Let us know how it goes.