Inspire 3 dropping sync

[ryan1951]

this watch keeps dropping sync then losing important data when i need it the most..complete waste of money...had i known at the time about 90 days ago that google bought fitbit..i never would have bought...piece of junk

Moderator edit: clarified subject.

[ManuFitbit]

Welcome to the community forums @ryan1951. 

Thank you for sharing with me this inquiry regarding your Inspire 3. 

Sorry to know that you are experiencing this kind of issue with your device. 

Please give it a try by following the steps listed in this help article: Why won't my Fitbit device sync?

[ryan1951]

i did everything you suggested many times before posting my frustration online.....the last time i spent 3 hours messing with all that but to no avail...so i am done...in my opinion it is a complete waste of money....

[KristyCa]

Also, tired of the "canned" answers to my inquiries!

[ryan1951]

that is exact unit i have been considering....good for you ...i am so tired
of all the hassle with the inspire 3 fitbit.....best of luck

[Skunked19]

I too would not have purchased my Inspire if I had known about the Google change.  I have tried to update the device and it freezes my phone, the device screen just flashes “syncing” and it vibrates constantly.  It does track the steps to the app but the actual fitbit doesn’t show any data.  Even my date and time display have been affected- it now shows military time and the date is not even close to any of the options.  I have tried removing the app, restarting my phone and every other thing I have read to no avail.  What a mess.  If I can’t resolve this I will toss the device into the garbage and delete my google account.  What a shame 

[Skunked19]

Adding to my post below…..Did I mention it’s not even a month old?

[KristyCa]

Your device should be under warranty. Yesterday I called customer support  and after jumping through many hoops was promised a replacement device. I tried to enter the phone number for customer support but it is "not permitted in this community "(got an error message when trying to post this). You will need your receipt and be prepared to report every step you have taken to resolve your issue.  Good luck!

[Skunked19]

Thank you.  I believe I still have the receipt so that’s not a problem.  Can you email me privately the phone number to call?

[KristyCa]

Do a Google search for "pissed consumer" and the phone number will pop up 

[Skunked19]

Ok I will call them when I get home and have the receipt in hand.  Thank you 

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Thank you KristyCa for your advice.  For some reason I thought you were the tech person for FitBit lol!  Anyway I took your advice and after spending upwards of 45 minutes on the phone with them, they are sending me a replacement.  Thanks again