Inspire 3 is not charging

[mfsantos]

Hello everyone,

I have tried all the possible recommendations to make my fitbit inspire 3 charge but nothing works.

When I put it to charge it turns on and says battery 1%, then I can even quickly access the menus and shortly after dies. After that I can click everywhere but no signs of life. If I take it off the charging and do it again the same exact situation happens.

What can I do?

Moderator edit: clarified subject.

[ManuFitbit]

A warm welcome to the forums @mfsantos. 

Thank you for sharing with me this information about the issue with your Inspire 3. Thank you for trying to fix it on your own. 

Even if you already tried all the troubleshooting steps in order to fix the tracker, please confirm that you have followed the points listed in this help article:

Why isn't my Fitbit device's battery charging?

[mfsantos]

Hello,

Yes unfortunately I have tried all of that already...

And no signs of charging 

[ManuFitbit]

Thanks for responding @mfsantos. 

Since you've run through the standard fixes and the difficulty is still hanging, it's probably best to get in touch with the Support Team. They have some specialized tools that I don't have access to, and I know they'll do their best to help you get it sorted out. 

[Steven60]

Check the 2 pins on the clip-on charger. One of the pins on mine was pushed in and not making proper contact with the Fitbit.