Inspire 3 is not turning on

[Kanyinsola]

Hello guys I need your help 

I charged my Fitbit to 100% and now it’s not coming on, this is my second week using it 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Kanyinsola. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 3. I will do my best to help you with this! 

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Kanyinsola]

It is still not working, I have changed the clock face and also

restared 

it is 100% charged 

it comes on when I plug it to the charger then immediately dies after unplugging 

[MarreFitbit]

@Kanyinsola Thanks for following the tips and recommendations I've provided. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Thanks in advance!