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Inspire 3 is stuck on Fitbit logo

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‎05-21-2024 02:06 - last edited on ‎05-21-2024 08:51 by Fitbit Moderator

‎05-21-2024 02:06 - last edited on ‎05-21-2024 08:51 by Fitbit Moderator

My 1-month old Inspire 3 started displaying a black screen yesterday. It was still connecting to my phone and counting steps though. I then go the cross in a red circle and was unable to connect my phone to the device.

I forced a couple restart until the connection was back. I have updated to the latest firmware. My device was functioning for a couple minutes but I'm now back on a locked screen on the fitbit logo. Any advice?

Moderator Edit: Clarified subject

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‎05-23-2024 09:51

‎05-23-2024 09:51

Hi there, @Mrs_Thingylab. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still stuck on the Fitbit logo. We're here to help! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

Maria | Community Moderator, Fitbit


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