Inspire 3 is tracking too many steps

[Sullykevin]

Just  bought aspire 3 yesterday and already noticing that the step count is way too high

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Sullykevin. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Inspire 3.

Since your step count is inaccurate, confirm the following are correct in the Fitbit app:

• Your wrist settings (For more information, see Does the wrist I wear my device on affect accuracy? )
• Your height (For more information, see How do I manage my Fitbit profile?)

Since we use height to estimate your walking and running stride lengths, you may want to measure and manually adjust these values if your legs are longer or shorter than average. For more information, as @Guy_ has recommended, please see How does my Fitbit device calculate my daily activity?

Sometimes, when you start walking, your steps may not update on your device right away. After about 10-15 continuous steps, you'll notice the steps catch up and start updating in real time with each step you take.

[Pierre1967]

Same for me. The tracker logs my bike rides as steps and I realized today that it can sometimes count arm movements as steps as well. 

I have a desk job and the days that I ride to work (14.7 km) I get close to 15K steps!

Nothing is perfect and some things are a bit worse 

[TomasAntoncik]

Got the same problem

I use special crutches so may arms are doing same movement as in cross-country skiing - but only 40 degres of the mrmal swing.

My strides are about 1 m long but Fitbit thinks I take 3 steps a time. Aæthougt I've set manually data about the strides length. 
1. 48 and 98 cm and 2. 1 m 1m. Still counts 3 steps a time.

And I supose the caloriemeter gives then false values.

[Pierre1967]

I'm going to wear my Inspire 3 on my ankle during the day for the next week and I have just reinstalled my old pedometer app so I can compare and get a more accurate step count overall.

I will also log my bus travel times as "driving activity" on the days that I don't ride my bike to work.

Even though I am not impressed with the device or the app (cannot log my blood pressure on a health application? Come on!), I'll get to know more about how it works because my return for a refund window is closed.

Since Fitbit is owned by Google, I am seriously rethinking my purchase of a Pixel phone... 

[Sullykevin]

I'm still learning how to use this device. I bought it mainly for my heart rate, but I would like to get an accurate step count. I don't know if the device itself counts the steps I think it is connected via Bluetooth to my phone and uses GPS. Either way it is wildly inaccurate on the high side, like absolutely ridiculous. I'll have to look into it more and see why it is so wrong, I entered my height I am 5'5 so I have a short stride but the one morning It counted 49 steps from my bed to the toilet. I can assure you I do not live in a mansion! I use a walker most of the time but I am pretty active, I completely ignore the calorie count because I'm losing weight already steadily and I do not want to encouragement that I can eat a little bit more cuz I'm comfortable with my food intake. Using the Fitbit has encourage me to walk faster what I am walking from the bus place to place because I get my heart rate up so that's been one unexpected bonus.

Thanks for replying and best wishes. 

[Sullykevin]

Hi Pierre is 1967 a reference to the Toronto Maple leafs ? Lol. I thought my device track my steps through the GPS but I just tried and my arm movements are counting as steps. I'll have to learn the technology I'd like to fix this, but the step count was secondary to me to monitoring my heart rate or pulse. The step counts it has for me are ridiculous! It's counted 2,200 steps today and I have not walked anywhere just to my friend's car, to a get together then for brunch that's it. I'd like to find a way to get an accurate count, but because of my arthritis walking is not my preferred way of getting my exercise, I spend a lot of time doing Aqua size and then whatever energy I have left I use in the gym. I just hope and pray that the heart rate monitor is accurate because I do have an irregular heartbeat and that can throw off some devices. I like to know that my exercises are the beneficial in the cardio zone and I also like knowing how much of a restful sleep I have gotten. I like you cannot return my device and I don't really want to I just want to learn how to get the most out of it. 100 bucks isn't too much to part with for a tool that will help with better Health, but it's readings have to be accurate and not misleading. I think there's an option to contact their customer service directly I'm going to set aside some time and hopefully do that.