Inspire 3 is tracking too many steps

[Bob_244]

I’m very dissapointed in the Inspire 3. I’ve had Fitbit products before that I liked. However, the Inspire 3 is way over calculating my steps. I have the appropriate wrist designated, my weight and height are correct, and I’ve tried turning it off and on again as has been suggested. My estimate is that it adds 15 to 20 steps for every 100 that I take. That’s up to 200 for every 1000 and 2000 for every 10,000 steps. That’s not ok. This seems to be standard according to various forums. My IPhone is more accurate! Am considering products outside the Fitbit family.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Bob_244. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is over tracking your steps. I understand your concern, I will do my best to help you with this!

As a first approach, please keep in mind that excess vibration might cause extra steps. Fitbit devices have a finely-tuned algorithm for step counting. The algorithm is designed to look for intensity and motion patterns. When working at a desk, cooking, or performing other activities with arm movements, a device on your wrist may add some steps. When you’re doing activities that involve arm movement you often walk a few steps in-between stationary periods as well, so the device tries to give you credit for those steps. 

If the above doesn't describe your issue, by any chance, do you have MobileTrack also linked to your Fitbit account? If you do, please note that MobileTrack could be tracking those extra steps. To verify this, please in the Fitbit app, tap the Today tab > then tap Devices. In this section you'll see your Versa 3 and below your phone (in case MobileTrack is indeed connected). 

If the above describes your situation, you can remove MobileTrack by tapping on the phone's icon and then select "Remove From Account". 

Lastly, please make sure that your Inspire 3 is up-to-date.