Inspire 3 screen is acting odd

[Mkaneko8]

I have tried everything to get my display to return something other than various bars and no text at all.  I have tried multiple times to reset the device and never get the smiley face as stated.  Help!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mkaneko8. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 3 is still acting odd. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please make sure you've restarted your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Mkaneko8]

I have tried syncing devices and it still won’t let me access the replacement page

[mlaiuppa]

I've gone all that and the screen is effectively dead. Just some faint bars across it. 

[mlaiuppa]

Syncing doesn't work. Restarting doesn't work. Changing the clock face doesn't work. When I see anything at all it is faint and there are all these bars going across the face. 

[Bill_209]

If you perform a Factory Reset and still don't get a Fitbit logo and a message to download the app, then that device is defective.

Place the device into the charging cradle and press/hold the two side buttons for at least 10 seconds to complete the Factory Reset, but know that doing that will erase the data on the device.

[Mkaneko8]

I am able to perform a sync in the app and I can change the face of the
clock but I still see nothing but bars… no text but can tell the operation
worked and the bar colors reflect the new clock face change

[Mkaneko8]

Ok will try this…. And let you know!