help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 3 locked

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-05-2024 12:57 - last edited on ‎11-06-2024 10:48 by Fitbit Moderator

‎11-05-2024 12:57 - last edited on ‎11-06-2024 10:48 by Fitbit Moderator

My new (1 mo old) is locked and I cannot unlock any screen. It reads the time and lists itself as a clipped to the body. I’ve swiped right and left nor plus top down and nothing changes. I’ve tapped firmly, in fact pounded the face with my finger. Nothing changes. 


Moderator Edit: Clarified subject

Best Answer
0 Votes
1 REPLY 1

‎11-07-2024 07:29

‎11-07-2024 07:29

Hi there, @EWL-DC. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still locked. I understand your concern, I will do my best to help you with this!

I've seen you contacted our Support Team after posting here and they already offered some troubleshooting steps, my best advice is to keep the conversation directly with them so they will tell you what is the next step in case that the recommendations provided haven't worked. 

Thanks in advance! 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes