Inspire 3 no sync possible since 2 weeks

[IngeTbe]

My Inspire 3 stoppen synchronizing somewhere at the end of the year. I koken in the forum and tried to solve it. I managed to het Some syncs BT putting on and Off the Bluetooth, but since 2 weeks nothing works anymore. This Inspire 3 is the worst fitbit device I have ever bought. Already after Some months the screen did not work properly and now this. Anybody any idea What to do to solve this. 

[Gr4ndp4]

Hi, @IngeTbe, welcome to the community, you may find this article of interest Why won't my Fitbit device sync? - Fitbit Help Center. Under normal circumstances, your Fitbit app will sync each time you open it but I find manually syncing ensures I'm looking at the latest data. When I wake in the morning I slide my finger down the "Today" screen & release it to see the green progress bar at the top of the screen extend from left to right - I do this twice. Your app needs an internet connection to sync.

You do not mention the make, model & OS of your cellphone but I assume everything worked well in the past. If you have updated the app some of your earlier app settings may have been disturbed. If you have an Android phone go to the phone settings>apps>Fitbit>permissions (allow all)>storage & cache (Clear cache)>mobile data & WiFi (allow background data & unrestricted data usage)>App battery usage (Unrestricted)> Pause activity if app unused (set slider to "Off"). I do not have experience with iOS phones but these settings will be similar.

You say the screen does not work properly, do you mean the device or is it just the display?

Let us know how you get on by posting here again.

Cheers

[IngeTbe]

Hi, I have an Inspire3. It worked fine, no issues till December. Automatic synced, accurate data. But since December it didn’t update properly. I had to try manually several times a day. But since 2 weeks no syncing possible anymore, als not with the steps providen in the help forum (Bluetooth on/Off, phone on/off, unpairing device,… it’s really annoying and time consuming especially since nothing works. I have a premium subscripton, but no data. Also the display isn’t working properly since the Watch was 2 months. Sometimes all is fine, on other moments I see only Some lines on the display for a day or so and than it’s back to normal for a day. 

[Gr4ndp4]

Hi, @IngeTbe, thanks for the update. While most of your symptoms might be corrected by a complete factory reset of the Inspire 3 and a clean re-installation of the Fitbit app on your phone the lines you report on the display indicate a hardware fault.

Your best move will be to contact "Customer Support" using the chat facility or phone for prompt attention. Before you contact them make a note of the steps you've taken & the results with a list of the problems you now have - this way you will not forget anything & can brief the agent clearly.

You do not mention how long you've had your Inspire 3, you may still have the benefit of Fitbit's returns & warranty this will depend on who you bought it from (it must be an authorised seller) and when, your location will determine the time limit. Note accidental damage is excluded unless you bought an extended warrant at the time of purchase. If the warranty is a factor the agent will need this information to process any claim.

I hope this helps.

Cheers