02-22-2025 04:08
02-22-2025 04:08
My Inspire 3 is doing something weird. When I manually sync, the number of steps I’ve taken changes to whatever is on the screen of my phone. I might have stepped 100 steps and it takes it all away. I hit my step goal yesterday 3 times.
02-22-2025 11:28
02-22-2025 11:28
I’m having the same issues since yesterday. So irritating.
02-23-2025 10:25
02-23-2025 10:25
I am having the same issue today. It is actually removing steps
02-25-2025 19:50
02-25-2025 19:50
Hi @CarrieLCorbett, @Terry94. Welcome to the community.
Welcome back @SkinnyNana.
Thank you for taking the time to share all this details regarding this difficulty that we are experiencing with steps.
Please note that our team is investigating the issue and working on a solution.
Could you please share the cell phone model and software version you are using. This information will help in the investigation, eg iPhone 8 IOs 18.1, Pixel Phone Android 13, etc.
02-25-2025 20:01
02-25-2025 20:01
iPad mini (A17 Pro)
Version 20001.210.26
02-26-2025 06:53
02-26-2025 06:53
I phone SE 18.3.1
02-27-2025 15:19
02-27-2025 15:19
I have iPhone 11. Running the latest iOS.
02-27-2025 18:43
02-27-2025 18:43
Hi everybody. Thank you all for sharing the info needed.
I already pass this to our team, so they can now progress with their investigation. They will work on a solution for this.
Hopefully this gets solved soon.
We will be updating the thread as soon as we receive more information.
02-28-2025 06:10
02-28-2025 06:10
I am constantly having problems like this and yes it is super irritating! I personally think the problem is that Google have taken over Fitbit, and maybe haven't fully understood the size of the fitbit community and don't appreciate the range of devices that people use for the app.
02-28-2025 13:22
02-28-2025 13:22
I have been having issues trying to get my Fitbit to sync since last night. Sync seems stuck half way through. I have an iPhone 15.
02-28-2025 17:38
02-28-2025 17:38
Having pretty much the same issues with my Android phone (Samsung Galaxy S24)
02-28-2025 19:31
02-28-2025 19:31
My app has not recorded any steps for two days either. Phone is a Google Pixel 6a, Android 15.
02-28-2025 19:31
02-28-2025 19:31
Google Pixel 6a, Android 15
02-28-2025 19:58
02-28-2025 19:58
I just did a restart on my Inspire 3 and synced to my phone app correctly. Hopefully syncing will continue tomorrow 😀
03-01-2025
07:19
- last edited on
03-01-2025
08:47
by
FatimaFitbit
03-01-2025
07:19
- last edited on
03-01-2025
08:47
by
FatimaFitbit
mine seems to be doing better, but is still kinda funky. I have had fit bit for years and never had any issues in the past until just recently.
03-01-2025 09:40
03-01-2025 09:40
Syncing steps today. But now won't log sleep. Oh well.
03-01-2025 11:41
03-01-2025 11:41
03-02-2025 05:21
03-02-2025 05:21
Pixel 8 android version 15