Inspire 3 only charging to 46%

[KellyW123]

Hello, 

Doesn't anyone else have this issue? My Fitbit only charges to 46% not sure if this is an error I can fix before I get in touch to get a replacement.

Thanks

[MaggieCeC]

Mine isn’t charging at all and I don’t know why

[KellyW123]

Hi Maggie, I have been on chat with them about this. They said to make sure the prongs on the charger are the same size and of they are (which mine were) to reset the watch by going on the watch swiping it down then going to settings once in settings you can click restart. I did this and mine started charging absolutely fine. If you still have any power on your watch give this a go and see if it works 

[JuanFitbit]

@KellyW123  Nice to see you around . Thank you for taking the time to contact Support and share the solution that worked for you .

@MaggieCeC A warm welcome to the Community! Thank you for your message.

The restart advised by our friend KellyW123 is a good start to try.

Also make sure that the contacts on the Inspire 3 and the charging cable are clean. If you find dirt or anything on them try using a dry clean qtip to clean them 

I would also suggest you to try using another USB port or wall adapter. 

Be  aware that Fitbits are charge with low energy, so if you are using a fast charging option, try using a normal one as fast charging can damage the Fitbit. 

These and more tips can be found here: Why isn't my Fitbit device's battery charging?

[bwalter82]

I have 4 contacts on the tracker and 2 on the charger. Does this mean they are "not the same size"?? I too have been working with chat and it seems the unit may be defective.

[JuanFitbit]

@bwalter82 , Thank you for your reply and taking the time to contact Support . 

The charging cable for the Inspire 3 only has 2 pins, so it's normal the one that you have. 

As you already are in contact with Support, and to avoid misunderstandings, continue working with them. They'll take care of you.