Inspire 3 oxygen saturation not working

[KayeP]

Hi I have had my fit bit 3 Inspire for about a month. Some days it logs oxygen saturation other day not. Usually there are 5 out of 5 stats showing. Today it is 4 out of 4 with a message saying the oxygen saturation may be available in my area. What does this mean.? I haven't changed any settings do I don't understand why it has suddenly disappeared of my stats? Any ideas?  I wear it snug on my wrist so that's not the issue.  Thanks 

Moderator edit: clarified subject.

[ManuFitbit]

Good to see you participating in the community @KayeP.

Welcome to the community forums. Thank your for taking the time to share the experience that you are having with Inspire 3. Sorry to know the inconveniences. 

Please keep in mind the following to make sure you see your health metrics data:

• Wear your device for at least 1 full day (during the day and to sleep at night). Check your stats after you wake up in the morning. Note: skin temperature requires 3 nights of data.
• Make sure the back of your device is in contact with your skin. The band should be snug but not constricting. If you experience any discomfort, loosen the band, and if it persists give your wrist a break by taking it off.
• Most metrics require at least 3 hours of quality sleep. If you move a lot during your sleep or the sleep session is too short, you might not get a reading.
• To track your blood oxygen saturation, confirm you have an SpO2 clock face installed or the SpO2 app. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?

For more detailed information, see What should I know about health metrics in the Fitbit app?

Regarding SpO2, keep the following in mind to make sure your Fitbit device successfully measures your SpO2 values:

• Your device doesn’t retroactively measure your SpO2 values. After you install the clock face, you’ll see dashed lines until after your next sleep session.
• Charge your Fitbit device to make sure it’s able to collect data throughout your entire sleep session. Note that you may have to charge your Fitbit device more often when using the SpO2 Signature clock face.
• Your Fitbit device must sync with the Fitbit app before the clock face updates. Note that it may take around an hour for your SpO2 values to appear after you sync your device. For troubleshooting syncing, see Why won't my Fitbit device sync?

• Turning off any clock face permissions can cause the clock face to stop functioning. To check these settings:

  1. With your Fitbit device nearby, open the Fitbit app on your phone or tablet.
  2. In the Fitbit app, tap the Today tab > your profile picture > your device image.
  3. Tap Clock Faces.
  4. Tap the SpO2 Signature clock face.
  5. Tap Permissions. Turn on any permissions you turned off.
  6. Tap Details when you're done making changes.

• Your Fitbit device must be able to consistently track your SpO2 data:

  • Wear your device slightly higher on your wrist.

  • Make sure your device is in contact with your skin.

  • Your device should be snug but not constricting.

  • Tattooed skin can impact the accuracy of the red and infrared sensors on your Fitbit device.

[sof2003]

This same exact thing happened to me!!! And i have been reading the forums and realising that this is happening to most users of Inspire 3! I have already gone through every single step mentioned below by @ManuFitbit and nothing works. @Fitbit where is our SpO2?

[SHS75]

Can’t seem to setup the Sp02 clock face. Can you advise how? Following directions, but not complete 

[Samson24]

Wouldn't worry about it, It dosnt seem accurate. It keeps telling me my levels are low.  I got tested at the doctors and all good.  The lowest readings I got at the doctors was still higher than the highest readings I have ever got on fitbit.