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Inspire 3 replacement won't set up

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‎09-27-2025 22:37 - last edited on ‎09-30-2025 06:29 by Fitbit Moderator

‎09-27-2025 22:37 - last edited on ‎09-30-2025 06:29 by Fitbit Moderator

I bought an inspire 3 for my wife to replace her previous fitbit (an earlier inspire, I think). I found her fitbit account on her phone and it’s still connected to the old one which is still working although the band no longer is connectable. How do I get her iphone 12 to ignore the old Fitbit and recognise the new one?


Moderator Edit: Clarified subject

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‎09-29-2025 08:54

‎09-29-2025 08:54

Hi @Judeline and welcome to the forums. 

I appreciate your message regarding the setup process of your wife's Inspire 3. 

Please let me suggest you to read and follow the steps shown in the following help article: How do I set up my Fitbit device?

If you experience troubles with the setup, please verify the requirements and troubleshooting steps explained here: Why can't I set up my Fitbit device?

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‎09-29-2025 23:57

‎09-29-2025 23:57

I had the same problem until I turned off my vpn. 

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