Inspire 3 screen glitches

[Kayrachelle]

Hello, (sorry I just noticed I posted in the wrong forum, so here is my post again)

This morning I woke to my Inspire 3 fitbit's screen glitching. It was working great before I went to bed. I am unable to restart it from the Fitbit as all it shows is different lines through the screen when I scroll through it. Nothing changes when I charge it or change the clock face. I've attached a photo for reference. Every screen it shows when I scroll through it is just a bunch of different coloured lines

Thanks for the help!

 

 

[Kayrachelle]

Hi.

This morning I woke to my Inspire 3 fitbit's screen glitching. It was working great before I went to bed. I am unable to restart it from the Fitbit as all it shows is different lines through the screen when I scroll through it. Nothing changes when I charge it or change the clock face. I've attached a photo for reference. Every screen it shows when I scroll through it is just a bunch of different coloured lines. 

Thanks for the help!

Kristen

 

 

[Julia_G]

Hi, @Kayrachelle , as your screen is not working properly you will need to try the alternative restart procedure for your Inspire 3.  Please plug your Inspire 3 into to charge using the supplied cable and a charger known to be working.  While it is plugged in and charging, press and hold the sides of the Fitbit for at least 10 seconds.  When your device restarts you should see the Fitbit logo and the screen restored.

Once you have given it a restart, if the screen remains as you have shown, you could try the clock face change again, which you do in the app.  Full instructions are here .  Hopefully with these two steps everything will be back to working properly again, but if you continue to have problems you can get in touch with Fitbit Customer Support on Contact.fitbit.com and they will take it from there.

Good luck!  Let us know how it goes.

[Julia_G]

Hi, @Kayrachelle , as your screen is not working properly you will need to try the alternative restart procedure for your Inspire 3.  Please plug your Inspire 3 into to charge using the supplied cable and a charger known to be working.  While it is plugged in and charging, press and hold the sides of the Fitbit for at least 10 seconds.  When your device restarts you should see the Fitbit logo and the screen restored.

Once you have given it a restart, if the screen remains as you have shown, you could try the clock face change again, which you do in the app.  Full instructions are here .  Hopefully with these two steps everything will be back to working properly again, but if you continue to have problems you can get in touch with Fitbit Customer Support on Contact.fitbit.com and they will take it from there.

Good luck!  Let us know how it goes.

[Kayrachelle]

Hi @Julia_G 

Thanks for your help! Unfortunately these steps didn't help my Fitbit, so I reached out for support. Been given a replacemnet email to have it replaced. Have other experienced these glitches with their Inspire 3's and had to get a replacement? Was wondering if this is a common problem for them.

[Julia_G]

Hi, @Kayrachelle , I am so glad that Customer Support resolved this for you.  I personally have owned the original Inspire HR (now owned by my mother), the Inspire 2 (my nephew got this one) and the Inspire 3 (that I am wearing right now).  I have found the series among the most reliable and long lasting of all the more recent Fitbits and I really like it.  I haven’t seen a lot of complaints in the Community, so I would say that you got a bit unlucky with yours (but these things do happen…).  

I will say that how long any Fitbit lasts partly depends partly on how you treat it.  The most important is the charging regimen.  All rechargeable batteries have a limited lifespan, and this is particularly important when the battery is tiny enough to fit into a delicate wrist worn device.  My top tip would be to charge it little and often.  Definitely don’t wait to charge until it dies completely.  Occasional deep discharges will not significantly harm your Fitbit, but regularly using it until the battery goes dead will significantly shorten its life.  I would say ideally always keep it charged between 20-80%, and maybe find a time each day - perhaps when you are showering in the morning, or reading or watching TV in the evening to give it 15-20 minutes charge and it will reward you with a long life! (But even with the best charging procedures it will die eventually - even Fitbit can’t escape the laws of physics…)

Good luck, and please post again any time you have an issue or want help with getting the best out of your Inspire 3.  There is always someone here to help!

[J0316]

Mine started today 7/ 21/ 23.  It just started  the glitches after i had been wearing it all day. Ill have to try those when i get home from work. In my Fitbit app the only thing in the top left is my account, so trying toset up a new face on my tracker im still trying to find out how

[Julia_G]

Hi, @J0316 , I shared a link on how to change the clock face in your app, and I am sharing it again here .  Basically from the opening screen on your app click on the person/icon - that’s the link to the account screen.  Then click on the picture of your Inspire 3 and you will find “gallery”.  That’s where you download available apps and also clock faces.  Please post again if you need more help.  And don’t forget to also to give your Fitbit a restart .

[J0316]

I found it .it was in the discover icon but it didn't help. I reach out to
customer service and they are giving me another one. Thank you for replying

[Kayrachelle]

So, I have put in my request for a new FitBit. This is kind of funny though... their response was apparently my name was incorrect to what they have on their file. So, I emailed them with my full name (including middle) because I honestly don't remember what I put when I signed up. It was 2016 when I made this account. Then the next response I got was that, "it's either the name or country of residence that is incorrect." So, I've provided them again with my full name, and country of residence. I don't understand how this can be incorrect on their end when there is no obvious name to me that I would have used, besides my first and last. And my country of residence is Canada... 

So, I guess because it is the weekend I haven't heard back yet if my info is correct now. Hopefully I recieve a response tomorrow. 

Has anyone had this type of problem trying to get a new FitBit haha. Does anyone know where I can go on my FitBit account to see what I used for my information. Because all I can find on my profile is my display name and no other information about what I put when I created the account.

Thanks!

Kristen

[J0316]

Mine is on the Fitbit.com where you go to look at the trackers and watches.
I just open my account and it has my name and email. You click on the 3
bars on the right.