Inspire 3 screen is unresponsive

[Williamschubert]

Slight vibration when button held down while on charger but face is blank and no app connection.  It appears to have died.

Bought 27 Dec 2025.

Moderator Edit: Clarified subject

[LZeeW]

Hi @Williamschubert    Please contact Support  for more help, especially if it involves a device under warranty.

[10jenn08]

Mine is doing the same thing. It has 91% battery but the screen is not coming on, It vibrates when I touch it. 

[ManuFitbit]

Welcome to the community forums @Williamschubert @10jenn08. 

Thank you for sharing with us the information regarding the difficulty that you are experiencing with Inspire 3. 

Do you see a green light on the back of the device?

If you see the green light on the back is lit, but the screen isn't working, please try the following steps:

1. Sync the device in the Fitbit app.

• From the Today tab in the Fitbit app, tap Devices.
• Chooose the Inspire 3.
• Tap Sync Now.

2. Check for available Firmware updates.

• With the Fitbit device nearby, open the Fitbit app (make sure the Fitbit device is charged).
• Tap the Today Tab > Devices > your device.
• Tap Update (This option only appears if an update is available).

Follow the on-screen instructions: Keep the Fitbit device close to your phone during the update. When the update starts, a progress bar appears on the device and in the Fitbit app until the update is complete.

3. Charge the device:

• Double-check the connection: Ensure secure connection to the charging cable and that the cable is plugged into a working USB port (computer or UL-certified wall charger).

If these steps don't work:

4. Restart the device: Keep in mind that your data won't be deleted: How do I restart my Fitbit device?

5. Changing the clock face via the Fitbit app can sometimes resolve a black screen issue:

• Open the Fitbit app.
• Choose Device Settings.
• Navigate to the clock face options and try selecting a different clock face.