Inspire 3 screen wake not working properly

[megg8612]

I bought my Fitbit a week ago. The auto wake is turned off. Yet every single time I move my wrist it turns on. I've restarted the device. I've changed watch faces back and forth. I've turned off auto wake and turn it on and back off. I've updated the watch. Nothing works. Very annoying. 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @megg8612. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen wake of your Inspire 3 is still not working properly. I understand your concern, I will do my best to help you with this!

If you haven't done so yet, I'd recommend restarting your Inspire 3 by following these steps. 

Let me know if the issue persists. 

[megg8612]

I have already restarted it several times. That was part of my troubleshooting. Nothing has worked. I have seen that many others are experiencing these issues as well. 

[MarreFitbit]

@megg8612 Thanks for getting back to me and for confirming that you've done the restart suggested. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.