Inspire 3 screen won't scroll

[schneebs06]

My FitBit Inspire 3 has been stuck for 2-days. I have reset the clock face multiple times and done a reset multiple times while connected to the charger. Not sure what else to do at this point? 

Moderator Edit: Clarified subject

[Bill_209]

What is the failure mode for your device?

[schneebs06]

Not sure what you mean? I'm not getting any failure messaging. I've been able to restart the watch and it goes to the main screen. Same thing happens when I reset the clock face.

[Bill_209]

What does "stuck" mean?

[schneebs06]

It doesn't scroll up, down, left, or right. It's stuck on the home screen.

[CoolSkeleton95]

I am having the same exact issue. It just started for me today. My Inspire 3 was working just fine yesterday, but now the touch screen just will not swipe to the left or right basically and is really glitchy when swiping up and down. I have also noticed that my watch sometimes acts as though I am tapping the screen when I am not... I synced it to the app, I soft re-set it, and I even did a factory reset of my watch and non of those did anything to help. : (

[schneebs06]

I ended up chatting with support yesterday and, unfortunately, there wasn't anything additional that could be done. I ended up ordering a new watch 😞