Inspire 3 stopped syncing

[AnnieP135]

My fitbit app has quit working…except for the calories…for my Inspire 3.  

I’ve turned the phone off, checked bluetooth and turned it on/off. HELP!

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @AnnieP135. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is not syncing anymore. I understand your concern, I will do my best to help you with this!

As a first approach, I'd recommend checking if your mobile device meets the requirements to properly operate with your Fitbit device. For more information, see Fitbit Compatible Devices.

In addition, please confirm if you've tried all the steps provided here Why won't my Fitbit device sync? in the order listed. 

[AnnieP135]

I deleted the app. Turned off my phone. Nothing. hasn’t worked since Saturday….only shows my calories. Have had the app for years.



Sent from my iPhone

[MarreFitbit]

@AnnieP135 Thanks for getting back and for trying all the troubleshooting steps I recommended. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it. 

[BarryB308]

Yes, the same here...   Inspire 3 has been working/syncing perfectly since I bought it early January, and now it stopped syncing with both my phone and tablet this morning...   FYI, my phone is Android 9, tablet is Android 10...  Regardless, has been syncing perfectly all year long..
~Both~ stopped syncing today...    Has there been an update??   
Tried everything to get it to sync on my phone, including to the point of deleting and re-installing (which I can't re-install now, because the App is no longer available to my phone on the Playstore) the Fitbit app on my phone.. 
So.....do I now have a useless Fitbit??    Again, nothing changed on my end, so I presume something changed on your end??   And while I love my FitBit, if it's an update that happened last night, I bet I no longer meet (and didn't, but it worked) your hardware requirements.. 
Please tell me I'm wrong..   If I'm not, I have no choice now but to go to Garmin for my next watch...
Let me know, please...

[AnnieP135]

Yikes!
Sent from my iPhone

[BarryB308]

Just an update..   There is no more Fitbit app on my phone..   Android 9 phone, and the app's not even available to me any longer..   There will be no more syncing to my phone...
That said, I removed and re-installed the Fitbit app on my tablet (Android 10)...   The app ~is~ still available to Android 10+ electronics...
Also had to delete the Fitbit watch from my account, and then re-add it back into the account, basically re-doing the whole process as if I was adding a new Fitbit to the account..   After much concern and frustration, finally Bluetooth recognized and synced the Inspire to my tablet...   I had my doubts for a while, but that finally seems to be working again.. 
Tablet only though, so that pretty much ends the phone + Fitbit GPS location and messaging functions..   
I suppose the upside of that is that Dateline won't be able to follow my tracks, if I ever commit any serious crimes..  No GPS data!!   Hahaha
But short of getting a new phone (and I had no plan to) those are features that are kindof important..    So, this is my first, and will be my last, Fitbit...   
I've really enjoyed all of the features on the Inspire 3, until this event, but now realize I can't depend on it being sync-able going forward..   

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Moderator edit - word choice