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Inspire 3 strap keeps coming loose

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‎10-02-2023 08:49

‎10-02-2023 08:49

I have already lost an Inspire 3 due to the strap coming loose. His is my second one with new straps and it just won’t hold. I believe there is something wrong with the Fitbit itself. The holes are just not right in one side and the pin keeps falling out. 

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2 REPLIES 2

‎10-02-2023 08:53

‎10-02-2023 08:53

Hi @Fitztracker since this is the second one with the same issue, you ought to get with customer service. Right now they are swamped, but keep trying.

here are the support contacts I've gleaned over the years on the forums.

when there is someone available, chat is an option. Phone or X/Twitter works well, too.

https://myhelp.fitbit.com/s/support?language=en_US 

Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎10-03-2023 14:44

In response to Odyssey13

‎10-03-2023 14:44

I did reach someone and have sent the info about my problem that they requested. I’m told that it may be possible to get a replacement. Not sure how many hoops I’ll have to jump through to get this resolved, but at least the process has been started. Thank you for your quick response and for the good info. . 

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