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Inspire 3 streak statement disappeared

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‎08-05-2025 10:18 - last edited on ‎08-06-2025 16:15 by Fitbit Moderator

‎08-05-2025 10:18 - last edited on ‎08-06-2025 16:15 by Fitbit Moderator

I have a Fitbit Inspire 3. Yesterday (08/04) the statement about my 1667 day streak on the Steps page of my phone app disappeared, and it is absent today - there's no statement at all. In addition, and this has been going on for months, when I click on the Activity fields Steps, Distance (mi), Cals (Energy Burned) on my phone app for day/week/month/year data NO DATA appears on those pages - there simply are a couple of gray, empty boxes. I want my daily streak data restored, and I want the detailed information in the aforementioned fields to be visible.  How do I restore/reinstate these valuable data?

 

Moderator edit: clarified subject.

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‎08-06-2025 16:15

‎08-06-2025 16:15

A warm welcome to the forums @NDC3138.

Thank you for taking the time to share this information with me regarding the difficulty with the Fitbit app. 

Please give it a try to troubleshoot the Fitbit app:

  1. Logout. 
  2. Uninstall.
  3. Reinstall. 
  4. Login.
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‎08-06-2025 17:46

In response to ManuFitbit

‎08-06-2025 17:46

Hello, ManuFitbit.  I received the same troubleshooting suggestion from Fitbit Support on X yesterday, 08/05, and I tried it twice.  It did not resolve my app dashboard problems.  I still cannot see my streak data, and the pages for the Activity fields Steps, Distance (mi), Cals (Energy Burned) on my phone app for day/week/month/year data still do not display ANY DATA - there simply are a couple of gray, empty boxes.

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