Inspire 3 stuck on Fitbit logo

[Amandak8wi]

I purchased my Inspire 3 less than 24 hrs ago and set it up to work with the fit bit app on my Samsung tablet. 

This morning its stuck on the fitbit logo.

I tried connecting to the charger and holding the buttons. It vibrates and the screen just refreshes back to the logo.

The app can't 'see' the Fitbit and appears to have lost contact 12 hours previously when I moved the Fitbit away from the tablet.

The tablet still showed they were connected by Bluetooth,  but when I unpaired them to try and reset the Fitbit, the tablet can now no longer see the fitbit as a pairable device.

So now I'm stuck with no idea on what to do next. Any suggestions?

Moderator Edit: Clarified subject

[Bill_209]

Often times, just restarting your device will resolve a sync issue, but placing your device into the charging cradle and pressing/holding the side buttons for 10 seconds performed a Factory Reset of the device, so now you will have to complete the entire setup process again.

Take a look at a couple of the recent posts regarding sync issues on Android and iPhone devices for quidance on how to recover from that.

[MarreFitbit]

Hi there, @Amandak8wi. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Inspire 3 is still stuck on the Fitbit logo. I understand your concern, we're here to help!

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

@Bill_209 Thanks for your help! 

[MEGLAW2]

I have this same issue and reset didn't help.  Please open a support ticket for me as well.

[Bill_209]

Does your Inspire 3 display a Fitbit logo, with a message to download the app?

If so, do you see an Inspire 3 device show up on your phone as an available Blurtooth device to pair with?

[MEGLAW2]

Only the logo, no message

[Bill_209]

If your device is functional otherwise, then you can try changing the clockface to something else in the app and then syncing it.

You mentioned that restarting the device didn't resolve the problem, so performing a Factory Reset should do the trick, unless the device is defective.

• Put the device into the charging cradle for a couple of hours to help ensure that it is properly charged
• Press/hold the two side buttons for at least 10 seconds, which should display a Fitbit message and a message to download the app
• Check your phone and verify that an Inspire 3 shows up as an available BT device to pair with
• If it does, uninstall the app, restart your phone, reinstall the app, and then complete the setup process.

[pdinoz]

Hi Bill

I am in exactly the same situation. 

I have attempted the reset on many occasions with it on the charger and off it. 

My son's phone still showed it was connected by Bluetooth, even though it wasn't connecting so I unpaired it to try and reset the Fitbit, but now the phone no longer finds the fitbit as a pairable device.

I simply have the black screen of death with the Fitbit logo.

cheers

[Bill_209]

The Inspire 3 device can only communicate with the phone via Bluetooth, so nothing  will work until the device is BT paired with the phone.  Additionally, the device can only be BT paired with the phone using the app, which can be a very convoluted process to complete to say the least.

If you put your Inspire 3 device in the charging cradle, ensure that it is reasonably charged, and then press/hold the two side buttons for at least 10 seconds, that will perform a Factory Reset of the device.

At that point in time, if you don't see a Fitbit logo with a message to download the app AND see an Inspire 3 device that is available for BT pairing on the phone, then there is no reason to go any further because the Inspire 3 device is defective.

If the Inspire 3 device is less than one year old, call the CS team and request a Return Material Authorization (RMA) number, so the defective device can be returned for a replacement under the Factory 1-year warranty.