help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Inspire 3 -sync with a Luxe

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-24-2023 05:59 - last edited on ‎03-26-2023 16:27 by Fitbit Moderator

‎03-24-2023 05:59 - last edited on ‎03-26-2023 16:27 by Fitbit Moderator

My son bought me the new fitbit 3 and im trying to sync it with my acc but its not happening i also have a luke fitbit tht is sync to my acc and i cant get it off my acc how do i take off the luke and synch fitbit3

 

Moderator edit:  updated subject for clarity

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-24-2023 06:51

‎03-24-2023 06:51

I assume you are talking about the Inspire 3 and the Luxe, though I guess it doesn't really matter.

When you add the new tracker (Inspire 3) via "Set up a Device" in the phone app,  it will say something like 'I see you already have a Luxe set up. Do you want to replace this? '

Just answer 'yes' and Fitbit will take care adding the new device and removing the old device for you.

But before you do this, you should do a sync with the older device to make sure all your data gets to the Fitbit database before switching.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

View best answer in original post

Best Answer
3 REPLIES 3

‎03-24-2023 06:49

‎03-24-2023 06:49

Hi, @Lisakane, welcome to the community, I'm a bit confused as to your present Fitbit device and assume your new device is an Inspire 3. You can only have one device paired with your Fitbit app. On your Fitbit app "Today" screen touch your icon in the top left corner>set up a device>select Inspire 3 and follow the instructions (it replaces your present device with the Inspire 3). Before you start sync your present device to preserve your data.

You may find this video a useful step-by-step walkthrough.

I hope this helps but if you are stuck please post here again.

Cheers

Gr4ndp4 | UK
AWAKE! for morning in the bowl of light has cast the stone that set the stars to flight.

Best Answer
0 Votes

‎03-24-2023 06:51

‎03-24-2023 06:51

I assume you are talking about the Inspire 3 and the Luxe, though I guess it doesn't really matter.

When you add the new tracker (Inspire 3) via "Set up a Device" in the phone app,  it will say something like 'I see you already have a Luxe set up. Do you want to replace this? '

Just answer 'yes' and Fitbit will take care adding the new device and removing the old device for you.

But before you do this, you should do a sync with the older device to make sure all your data gets to the Fitbit database before switching.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer

‎03-24-2023 08:08

In response to Gr4ndp4

‎03-24-2023 08:08

Thank you for your email i got it working thank you for your help
Best Answer