Inspire 3 white screen

[Mand75]

My inspire 3 has had a white screen for 24 hours. I have charged it, changed clock face and tried to reset but still see only white screen. It is charging and showing all data on app and vibrating when charging or touching buttons. Unable to reset.


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Mand75. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that the screen of your Inspire 3 is still white. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have an Inspire 3 and report that the screen is not working properly, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[Mand75]

Hi

I replied to the link a few days ago but have had no response. My fitbit is
now not sedung data to the app in addition to the blank screen.

Can someone reach out ASAP please

Thanks
Amanda