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Inspire 3 won't charge above 50%

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‎08-21-2025 03:14 - last edited on ‎08-21-2025 10:04 by Fitbit Moderator

‎08-21-2025 03:14 - last edited on ‎08-21-2025 10:04 by Fitbit Moderator

My Inspire 3 is five months old and according to the app, won't charge above 50%. I've cleaned the contacts, checked the cable, etc. and nothing works. When I connect the device it buzzes so it seems like it's connected. Is this just a defective device? TIA, g2

 

Moderator edit: updated subject for clarity

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‎08-21-2025 10:10

‎08-21-2025 10:10

Welcome to the Fitbit Community, @gdgrossman ! It's great to have you here!

I appreciate the cleaning effort you put into getting your Sense 2 device to power on.

I strongly suggest you to enter this help article: Why isn't my Fitbit device's battery charging?, you'll find solutions to the charging issue.

I'll be around. 

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‎08-21-2025 10:59

In response to DaniFitbit

‎08-21-2025 10:59

Thanks, but none of those things are the problem...

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‎08-21-2025 11:43

In response to gdgrossman

‎08-21-2025 11:43

Hi @gdgrossman and welcome back to the community.  I appreciate your message, and I'm sorry to read that the issue still remains. Thanks for your efforts too.

I understand how important it is for you to get back on track.

In this case, contact support if you haven't already. I am sure they have the right tools to help you further. 

Fill out the form. You will then be recommended some help articles. After that, you will be able to choose how to contact support.

Have a good one! 

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