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Inspire 3 won't charge

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The unit won't charge. One of the two charger pin is defective. Newly received gift from Canada.

Moderator Edit: Clarified subject

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Hi, @Totsie , if you believe a new device to be defective you can either return it to the store where purchased or get in touch with Fitbit Customer Support on Contact.fitbit.com .

Sense, Charge 5, Inspire 2; iOS and Android

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Hi @Julia_G. Thanks for advice/info.
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