Inspire 3 won't pair

[BFB1967]

I cannot pair my inspire 3.  I have already searched the forums and followed the recommended steps to get it to work.  I get to the pairing code enter it and then the app sits on Connecting Fitbit.  I waited 30 minutes and it has not finished. I am unsure why, app is up to date iPhone 13/inspire 3.  This is starting to be more trouble than it is worth.  How do I fix this?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @BFB1967 , welcome to the community, your iPhone 13 should be running iOS15 or newer (Which I think is the case) so it is compatible. You do not mention if your Inspire 3 was previously paired with your phone, if not you may find this Video of interest.

If you are not able to make progress I suggest you start again from the beginning. (I'm not familiar with Apple so please forgive any lack of clarity)

1. Open the Fitbit app in the settings of your phone, force stop, clear storage & cache, and uninstall the app.
2. Go to your Bluetooth settings & "forget" the Inspire 3 if it's there.
3. Restart your phone.
4. Check Bluetooth is on
5. Reinstall the Fitbit app.
6. Follow the steps in the video above.

I hope this helps, let us know how you get on by posting again here.

Cheers

[MarreFitbit · Accepted solution]

Hi there, @BFB1967. Welcome to the Fitbit Community Forums. Thanks for the details provided in your post about the issue with your Inspire 3 and your time in trying to troubleshoot it before reaching out. I understand how you must be feeling. 

I agree with the steps that @Gr4ndp4 has shared with you. However, I'd try them in the following order: 

• Unpair your Fitbit device from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Fitbit device.
• If there is no connection, restart your Fitbit device.
• Once your Fitbit device is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

[BFB1967]

I waited overnight, and it finished pairing. Apparently time and patience are the answer.

[MarreFitbit]

@BFB1967 Awesome! I'm glad to hear that your issue got solved.

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted!