Inspire 3 won't set up anymore

[emrss]

My Fitbit is fairly new, I purchased it during the Father’s Day sale and it is now august soooo 2 months? My Fitbit stopped syncing when I was trying to make changes on its appearance through the app, for me when things malfunction I will usually re-start what I have done in the past, so I disconnected the inspire from my app with the intention of reconnecting so it syncs newly as if nothing but since then I haven’t been able to re-add it. 

I’ve done every single troubleshooting tip on the Fitbit websites, and even some random YouTube videos. 

I honestly don’t know what to do anymore, it is several hours behind, and DAYS. I can’t really use it to track my steps because it will reset my steps in the middle of the day instead of the middle of the night. 

PLEASE HELP!!! I will try anything but this is seriously an issue Fitbit.

Moderator Edit: Clarified subject

[Julia_G · Accepted solution]

Hi, @emrss , unfortunately removing a non-syncing Fitbit from the app is really a last troubleshooting step, not a first one, because if it is having trouble syncing it will definitely not be able to reconnect to the app until you can get it to sync.  But it is worth trying these steps:

• First, if you have any other (older) Fitbits attached to your Fitbit account please remove them and put them out of range.
• If you use two devices to sync your Inspire 3 (e.g. phone and tablet) then turn off Bluetooth on one of them (if two devices are trying to sync they likely will both fail as the signal interferes with each other
• Log out of your Fitbit account
• Turn off Bluetooth, wait a moment and then turn it back on again
• Give your Inspire 3 a re-start: plug it in to charge as usual using the supplied cord and a charger known to be working and press and hold the sides of the Fitbit until you see the logo (about 10 seconds)
• Immediately after restarting your Inspire 3, and with it right next to your phone, log back into your Fitbit account and try to set it up.
• If that doesn’t work, you can try more drastic steps: e.g. removing other Bluetooth devices from the Bluetooth settings on your phone, so there is nothing to interfere with the signal.  You can also try deleting and re-installing the Fitbit app and then repeating the first 4 steps.  
• Finally, you could try “clear user data” which is in the Quick Settings menu - from the clock face swipe down until you come to “Settings”, tap to open, then swipe up to “Device Info” and finally swipe up to “Clear User Data”.  That effectively gives it a factory restart and you will lose all unsynced data.  After that your Fitbit will display a message telling you to download the Fitbit app, and you can try again to set it up.  But I would definitely try the other steps first.

Hopefully one of these steps will work.  Good luck and let us know how it goes.  Welcome to the forums!

[emrss]

I am so glad, the only thing that worked was to give it a factory reset but I am happy to say it is like brand new and working again. 

I will be sure to never remove my device from the app again lol THANK YOU!

[Julia_G]

I am so glad that you have got it going again!  Happy stepping…