Inspire 3 won't set up

[Em_Jenks]

Hi there, 

I received my first ever FitBit (Inspire 3) yesterday. Brand new, new Fitbit user. 

I followed all instructions and, following the initial code, I type it in and then am presented with a message to say "Something Went Wrong. An error occurred. Please try again". I have done every single suggestion on the Fitbit help and community forums: uninstalling, reinstalling, turning off Bluetooth connections, restarting both phone and Fitbit, making sure software is updated, app is updated, both phone and fitbit are charged and plugged in, forum suggestions like syncing over data, not wifi, allowing various permissions. I have done it all. 

My phone is a Samsung Galaxy 10 Plus with android system 12. Compatibility is fine according to the requirements so I'm really stumped as to what the issue could be if not the Fitbit itself. 

May I have any further suggestions I may have missed for what to do, otherwise I will have to return the product as it simply is not working. 

Thank you.

[Bill_209]

@Em_Jenks , I also have a S10 running Android 12 and this sequence used to work for me, unless Google has introduced yet another sync issue with a recent App update that they are trying to resolve:

• Uninstall the Fitbit App from the phone
• If the Inspire 3 is showing up on the phone as a paired Bluetooth device, unpair it
• Restart the phone
• Perform a Factory Reset of the Inspire 3 device, unless the device screen is still showing the logo and download the App message.  Otherwise, just place the device into the charging cradle and press the two side buttons for at least 10 seconds to reset it.
• Check the phone to verify that the Inspire 3 is showing up as an available Bluetooth device for pairing (If it doesn't, then the device is bad and there is no point moving forward).  Do 'not' try to manually pair the Inspire 3 device with the phone at this time.
• Download the Fitbit App and follow the setup instructions

[Em_Jenks]

Hi Bill, 

Thank you for your advice. I followed the steps as you suggested and still get the same error. The FitBit is available on my Bluetooth menu, and my phone even prompts set up, but when I get to "Connecting device to the Fitbit app" in reverse reverts back to searching once the error message appears. 

The FitBit app is updated and all but it seems like  continuous loop of finding the device, attempting to pair the device and then the app disconnecting. The Fitbit continues to search for a Bluetooth pairing. 

Any more suggestions are welcome but it may be a return to sender situation.

[Bill_209]

Hi @Em_Jenks , 

I don't see a significant number of reports regarding setup issues on the Inspire 3 forum right now, but Google has released a few App updates in the recent past that had serious setup/sync issues and there was also one time when the latest App update had an incompatibility issue with the firmware that new devices are shipped with that caused the setup process to always fail as well.  

In either case, I would recommend clicking the Icon in the upper right-hand corner of the Today screen on your App, navigate to Help > Help Center, and then contact Customer Support to see if they can get your Inspire 3 to setup properly.  Then, if they are unable to get your Inspire 3 to setup properly, don't waste any more of your time on this and simply return the Inspire 3 for a refund.  

The Inspire 3 is a good fitness tracker, but Google has had a lot of problems with App update issues in the past so, if you have to return your Inspire 3 device now, just check the Inspire 3 forum to see when reports of setup/sync issues settle down and then try your luck at purchasing another one later.

[Caitling1]

I’m having the exact same issue trying to pair a Versa 2. Stuck on an endless cycle off putting in the 4 digit code and then receiving an error message. Did you find a solution in the end?

[Em_Jenks]

Hi @Caitling1 

Truth be told, we did find a solution, but I couldn't tell you how it worked exactly. 

Bascially, while I was away for work, by husband tried to see if he could sort it by seeing if it paired to his phone (he as a Google Pixel and one of the newer models, so better software). I had a hunch this would work as it stays in the Google family and it did without any issues. When I returned, we tried syncing with my phone, after it had paired to the Google and I got the error message after the pin number once again.  

My husband then tried to pair with my phone again, but as it had successfuly paired to the Google phone, he was able to restart the FitBit properly and he re-installed the FitBit app on my phone, I believe. After he did this, my phone and FitBit connected. 

There's no real rhyme or reason as to why this worked, but it did, so I suppose have a go and see if the Fitbit connects to another phone, then restart the FitBit and re-install the app on your phone to see if that gives it the wake up it needs. 
Hope it works for you!

[thesoap]

the s10 is an old phone so it would of glitched a bit due to the old hardware